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Return Policy

We want you to love your purchase from nymzo.world. If for any reason you’re not completely satisfied, we offer a 30-day return policy from the date of delivery.

To be eligible for a return:

  • Items must be unused, in original condition, and returned in their original packaging.
  • Any tags, labels, or protective materials must be intact and attached.
  • Apparel must be unworn and unwashed.
  • Chess sets and accessories must be unplayed and undamaged.

Return Shipping

Return shipping is on us. Once your return request is approved, we’ll provide a prepaid shipping label and instructions for sending the item back.

International Orders

All international orders are final sale and not eligible for refund. However, in the case of a manufacturing defect or shipping error, we will gladly send a replacement item at no additional cost.

How to Start a Return

To initiate a return, contact us at hello@nymzo.world within 30 days of receiving your order. Include your order number and a brief description of the issue. We'll take it from there.

Refunds

Once we receive your returned item, inspection may take 5–10 business days. If the return is approved, a refund will be issued to your original payment method within an additional 5–10 business days.